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Staff
Dr. Shannon Reeves
Joined 2015
Dr. Shannon Reeves
Executive Director of Operations

Dr. Shannon Reeves began her journey with Primrose in 2015, bringing with her a wealth of experience in education and a passion for leadership. She began as the Curriculum Director at Primrose School of Symmes, later serving as School Director before stepping into her current role as Area Director, where she now supports both the Symmes campus and the upcoming Ivy Pointe location.

Shannon holds a Doctorate in Educational Leadership from Northern Kentucky University, where her dissertation focused on crisis leadership—an area she explored while guiding a school community through the COVID-19 pandemic. Prior to joining Primrose, Shannon spent a decade teaching freshman English in a diverse public school setting. Though she loved the classroom, her true calling lies in educational leadership and cultivating positive school culture.

As both a leader and a parent — her daughter, Hannah, is a proud Primrose graduate — Shannon has seen firsthand the lifelong impact of a high-quality early childhood education. Outside of work, she enjoys traveling, attending live music events, and spending meaningful time with family and friends. Shannon is honored to support the growth of students, teachers, and families during these formative years.

Ms. Jill Bockerstette
21 Years of ExperienceJoined 2008
Ms. Jill Bockerstette
Executive Director of Enrollment

Jill Bockerstette began her journey with Primrose Schools at the Johns Creek location in Georgia before returning home to Ohio in 2008. That October, she joined the Primrose School of Mason and has since grown into a key leadership role supporting both the Mason and South Lebanon campuses as Area Director.

With a Child Development Associate (CDA) credential and extensive experience in early childhood education, Jill is passionate about creating high-quality environments where children, staff, and families can thrive. She is known for her supportive leadership style and dedication to fostering a culture of care, trust, and excellence.

Jill is a proud mother of two sons. Her oldest, Kyle, recently got married and is expecting his first child, while her youngest, Tyler, is flourishing in his career with MI Homes. Outside of work, Jill enjoys spending her weekends outdoors, exploring with her camper and boat, and making lasting memories with family and friends.

Her favorite Primrose puppet is Erwin the Dog, and her love for the work stems from seeing children grow and flourish each day. For Jill, Primrose is more than just a workplace-it’s a true community where people genuinely care for one another and where learning and joy go hand in hand.

Ms. Jennifer Fletcher
24 Years of ExperienceJoined 2006
Ms. Jennifer Fletcher
Executive Director of Marketing

Jennifer has been a valued member of the Primrose team since 2006, bringing nearly two decades of experience and dedication to her role as Education & Vendor Liaison. With a background in early childhood education, including a Child Development Associate (CDA) credential and some college coursework, she is deeply committed to supporting both the educational environment and the operational excellence of our Primrose locations.

Jennifer is passionate about creating warm, welcoming spaces for children, families, and staff alike. Her favorite part of the day is the joy and laughter that children bring into each classroom. She also thrives on the collaboration and camaraderie that define the Primrose community, which she proudly describes as a second family.

Outside of work, Jennifer enjoys spending quality time with her family and friends. She loves unwinding with a great movie or TV show and finds inspiration in the color green, which brings her a sense of calm and creativity.

Jennifer’s kind spirit, supportive nature, and longstanding commitment make her an essential part of the Primrose family and a true advocate for children’s growth and development.

Ms. Courtney Cowan
15 Years of ExperienceJoined 2011
Ms. Courtney Cowan
Executive Director of Health and Safety and Staff Onboarding

Courtney Cowan has been a dedicated member of the Primrose Schools team since 2011. In her role as Executive Director of Health & Safety and New Onboarding & Training, she brings a passion for supporting staff development, fostering safe learning environments, and building strong, connected school communities.

Originally from Columbia, Missouri, Courtney grew up in a football family—her father and grandfather both coached in the NFL, and her grandfather also played professionally. Though football was a major part of her upbringing, Courtney found her own passion in basketball. Her journey has taken her from Miami to Seattle to Pittsburgh, and now to Mason, Ohio, where she plays a vital leadership role within the Primrose network.

Courtney is a proud graduate of Mason High School and earned her degree from the University of Missouri. Outside of work, she enjoys singing, spending time with her family, and recharging at the beach—her favorite place to relax and reflect.

Courtney’s favorite Primrose puppet is Erwin the Dog, and her work is guided by a deep belief in the power of connection, kindness, and positivity. She is committed to creating meaningful experiences for both staff and students and finds true joy in watching others grow and thrive.

Sally Wilson
10 Years of ExperienceJoined 2016
Sally Wilson
Executive Director of Finance and Human Relations

Sally has been a valued member of the Primrose family since 2015, bringing with her a deep love for children and a strong foundation in education and administration. A proud graduate of the University of Cincinnati, she blends knowledge, warmth, and professionalism in her role supporting both Finance and Human Resources.

Known for her calm presence and thoughtful approach, Sally is passionate about creating a nurturing, supportive environment for both staff and families. Whether assisting a team member, comforting a child, or contributing to the smooth operation of the school, she leads with heart and dedication.

She believes every child deserves to feel safe, supported, and inspired — and she’s honored to be part of their journey. What Sally loves most about Primrose is being part of a community that truly values growth, connection, and the well-being of every child and team member.

Vannessa Howes
Joined 2024
Vannessa Howes
Executive Director

Vannessa joined the Primrose Executive Board in August 2024, bringing with her a master’s degree in social work with an emphasis in Child Welfare and a strong passion for supporting families and early educators. As a proud mother of three, she has personally experienced the impact of Primrose Schools—her youngest child recently completed a year at the Primrose School of Symmes, growing in confidence and independence. Originally from Utah, her family spent several years traveling across the country during her husband’s travel nursing career before settling in Cincinnati. Though they miss the mountains, they continue to explore the outdoors through travel and have just ten states left to complete their family’s 50-state bucket list.

With a heart for service and a background in child and family welfare, she is passionate about creating a culture where educators feel empowered, supported, and valued. She believes that the people are what make Primrose special and is proud to help foster an environment where children, families, and staff can thrive.

Her favorite Primrose puppet is Percy the Rooster, who represents courage—an attribute she strives to encourage in both children and team members every day.

Ms. Amanda Bertke
7 Years of ExperienceJoined 2019
Ms. Amanda Bertke
Assistant Director

Amanda has been a dedicated member of the Primrose team since 2019, growing through a variety of classroom and leadership roles while completing her education. She holds a Bachelor’s Degree in Applied Administration and an Associate’s Degree in Marketing Management. Her journey began in the Infant and Young Toddler classrooms as support staff, followed by co-lead teaching roles in Young Toddlers, Toddlers, and Early Preschool 1. She later served as a Curriculum Coach before stepping into the role of Assistant Director in 2025.

Amanda is the proud mother of two children currently enrolled in the Primrose program. Watching them thrive in a nurturing environment that she helps support is one of her greatest joys. Outside of school, she and her family love spending time outdoors—camping, fishing, gardening, and biking together whenever they can.

Her favorite Primrose puppet is Katie the Cat, and she finds deep fulfillment in building strong connections with children and families alike. Amanda values the opportunity to create meaningful experiences each day and believes that supporting a child’s growth is one of the most rewarding parts of her work.

Ms. Taylor Parker
Joined 2019
Ms. Taylor Parker
Curriculum Coach

Taylor joined Primrose in 2018 and brings a strong passion for early childhood education to her role as Curriculum Coach. She is CDA certified and a graduate of Little Miami High School. For six years, Taylor worked in the Preschool classroom at the South Lebanon location, where she nurtured a love of learning and built lasting connections with students and families. Her leadership and experience naturally led her into her current coaching role, where she now supports curriculum implementation and teacher development across classrooms.

A proud mom of three children-each of whom attends Primrose-Taylor has a deep, personal connection to the school community. She loves spending time outdoors with her family, whether they’re on Jeep cruises, fishing trips, or cheering at local sporting events. She also enjoys reading, listening to music, and relaxing at the beach whenever she gets the chance.

Taylor’s favorite Primrose puppet is Benjamin the Bear, and she values the strong sense of home and community that Primrose provides. She finds joy in supporting both children and educators and is proud to be part of a company that prioritizes growth, connection, and care.

Ms. Patty Mendez
21 Years of ExperienceJoined 2007
Ms. Patty Mendez
Chef

Patty has been a beloved member of the Primrose team since 2007, serving as the School Chef with heart, dedication, and a passion for nourishing children. With years of experience and a deep connection to the school community, she takes pride in preparing meals that are both healthy and enjoyed by the students each day.

Outside of Primrose, Patty loves spending time with her daughter, especially cheering her on at volleyball games. She also enjoys relaxing and sharing laughs with her close-knit group of friends, who bring joy and support to her life.

Her favorite Primrose puppet is Mia the Mouse, and one of the things she values most about working at Primrose is the friendships she’s built over the years. For Patty, the best part of her role is seeing the children smile as they enjoy their meals and being part of a team that feels like family.

Ms. Divya
1 Year of ExperienceJoined 2025
Ms. Divya
Infant Teacher

Hello! I’m Divya, and I joined the Primrose School of South Lebanon in 2025. As a caring and nurturing infant teacher, I believe every child deserves to be treated with the same love, patience, and respect I give my own. I’m a proud mom of two, and being a parent has deepened my understanding of how important it is to create a safe, loving, and supportive environment where little ones can grow, thrive, and feel truly cared for.

In the classroom, I focus on building strong, trusting relationships with both children and families. I love watching infants reach new milestones—whether it’s a first smile, a new sound, or taking their first steps—and celebrating each accomplishment together.

Ms. Kayla York
7 Years of ExperienceJoined 2019
Ms. Kayla York
Young Toddler Teacher

Kayla has been a valued member of the Primrose team since 2019 and is proud to be part of the Young Toddler classroom. With a strong commitment to early childhood education and a caring, nurturing presence, she loves building meaningful relationships with both children and their families.

As a proud mom of two, Kayla is especially grateful that her own children are part of the Primrose community—receiving a high-quality education in the same nurturing environment where she works each day. Her favorite Primrose puppet is Erwin the Dog, and she finds daily inspiration in the connections she forms and the growth she gets to witness in each child.

Ms. Miriam Reed
Joined 2025
Ms. Miriam Reed
Young Toddler Teacher

Hi, my name is Ms. Miriam and I’m so excited to be a young toddler teacher here at Primrose! I have a Business Degree and am also a Licensed Esthetician, but my true passion is creating a healthy and caring learning environment where children can grow and thrive.  Outside of school, I love spending time with my family. We enjoy taking walks together and having game nights, and I also like biking, camping, and painting in my free time. At home, we celebrate both Halloween and Hanukkah, and I share my home with two sweet cats named Cleo and Kalli.

I’m so grateful to be part of the Primrose family and look forward to helping each child learn, explore, and shine every day!

Ms. Liz Hernandez
Joined 2023
Ms. Liz Hernandez
Toddler Teacher

Liz joined Primrose in early 2023 and brings creativity, enthusiasm, and a love for hands-on learning to the classroom each day. A high school graduate with a passion for arts and crafts, she enjoys incorporating imaginative activities into her work with children. Whether it’s building LEGO sets, completing puzzles, or leading a craft project, Liz is always eager to create something fun and engaging.

Outside of school, she enjoys quiet time at home with her cat, Echo. Her favorite Primrose puppet is Og the Bookworm, a perfect match for her creative and curious spirit.

Liz loves the joy and energy the children bring each day and finds great fulfillment in helping them learn through creative play. She also values the healthy work-life balance that Primrose offers, including weekends and holidays off.

Ms. Chloe Burdine
3 Years of ExperienceJoined 2024
Ms. Chloe Burdine
Toddler Teacher

Chloe joined the Primrose team in June 2024 and brings warmth, energy, and a natural connection with young children to her role. A high school graduate with a passion for early childhood education, she especially enjoys working with toddlers and helping them grow through nurturing, engaging experiences.

Outside of the classroom, Chloe enjoys shopping, spending time with friends and family, and recently discovered a love for line dancing. Her favorite Primrose puppet is Billy the Duck, and she finds daily joy in the laughter and curiosity of the children she works with.

What Chloe loves most about Primrose is the opportunity to build strong, trusting relationships—with both children and their families—that truly make a lasting impact.

Ms. Jillian Allen
Joined 2021
Ms. Jillian Allen
Early Preschool 1 Teacher

Jillian joined Primrose in August 2021 and holds a High School Diploma. Originally from Monroe, Ohio, she is 22 years old and brings a warm, friendly spirit to her role. Jillian’s favorite Primrose puppet is Billy the Duck, which she uses to engage children in fun and imaginative ways.

Outside of work, Jillian enjoys spending time with her two cats, Maple and Biscuit. She values the strong sense of community among her coworkers, describing the Primrose team as a close-knit family.

Jillian loves working at Primrose because it gives her the opportunity to make new friends and interact with children daily. She finds joy in their smiles and energy, which make every moment special.

Ms. Taryn Howell
Joined 2024
Ms. Taryn Howell
Early Preschool 2 Teacher

Taryn joined Primrose in 2024 and brings a warm, creative energy to the classroom. A high school graduate and licensed cosmetologist, she has always had a passion for working with young children and finds great joy in helping them learn and grow during their earliest stages of development.

Outside the classroom, Ms. Howe enjoys spending time outdoors and with her family. She’s also a talented hairstylist who loves expressing her creativity through styling and design. Whether she’s nurturing little ones or working behind the chair, she brings care, patience, and a positive spirit to everything she does.

Her favorite Primrose puppet is Molly the Cow, and what she loves most about Primrose is the opportunity to help shape young minds in a joyful, supportive, and engaging environment.

Ms. Taylor Carnahan
3 Years of ExperienceJoined 2023
Ms. Taylor Carnahan
Early Preschool 2 Teacher

Taylor joined Primrose in May 2023 and quickly became a valued member of the Early Preschool 2 classroom team. Outside of work, she has recently discovered a passion for line dancing, enjoying the fun, movement, and joy it brings. When she’s not on the dance floor or studying, Taylor loves spending time with the children she teaches, finding inspiration in their curiosity and warmth.

What Taylor appreciates most about Primrose is the strong support system among staff. She values the caring environment where open communication is encouraged, making her feel part of a true family. The relationships she builds with her students continually remind her why she loves her work and motivates her every day.

Her favorite Primrose puppet is Percy the Rooster, symbolizing the joy and courage she brings to her role.

Ms. Olivia Armstrong
7 Years of ExperienceJoined 2019
Ms. Olivia Armstrong
Preschool Pathways Teacher

Olivia joined Primrose in June 2019 and holds a High School Diploma. She is a dedicated early childhood educator who values building strong relationships within the school community. Olivia’s favorite Primrose puppet is Ally the Bunny, which she uses to engage and connect with her students in creative and meaningful ways.

Outside of her professional role, Olivia is a full-time mom to a lively four-year-old. She enjoys spending time outdoors and finds relaxation in reading. These personal interests help her bring patience and balance to her work, allowing her to create a nurturing and supportive environment for every child.

Olivia is passionate about fostering meaningful connections with children, parents, and staff. She believes that these relationships are foundational to creating a positive, fulfilling, and collaborative learning experience for all.

 

 

Ms. Kate Schuler
1 Year of ExperienceJoined 2025
Ms. Kate Schuler
Preschool 1 Teacher
Ms. Rubika Uthararaj
Joined 2022
Ms. Rubika Uthararaj
Preschool 1 Teacher

Rubika joined Primrose in April 2024 and holds a Bachelor of Science degree in Visual Communication as well as an MBA in Tourism & Hospitality Management. She brings a unique blend of creativity and management expertise to her role. Rubika’s favorite Primrose puppet is Katie the Cat, which she associates with cooperation—an essential value she fosters in the classroom.

Outside of work, Rubika enjoys vintage movies and is passionate about cooking, especially her signature chicken biryani made with top-secret ingredients. She also loves playing carrom board and approaches the game with competitive spirit and fun.

Rubika appreciates Primrose for its high-quality curriculum and the safe, secure environment it provides to every child. She loves working here because each day brings new adventures, and the joy and excitement children bring make her work truly rewarding.

Ms. Sara Baughman
Joined 2023
Ms. Sara Baughman
Preschool 2 Teacher

Sarah joined the Primrose team in May 2023. She holds a Bachelor of Science in Nursing (BSN) from Ohio University as well as a bachelor’s degree from Wilmington College. Sarah brings a strong background in care and education, combined with a deep passion for supporting children’s early development. Her favorite Primrose puppet is Katie the Cat, which she uses to engage children in playful and meaningful learning experiences.

Originally from a 105-acre farm, Sarah credits her upbringing with teaching her the values of hard work and heart. She is married to her husband, Ryan, and they have three children. Outside of work, Sarah enjoys sports and spending time with her family.

Sarah loves the small ratios and personable environment at Primrose, which she believes makes a significant difference in helping children thrive. She is passionate about being part of each child’s early learning journey and finds joy in supporting their growth every day.

Ms. Sujana Pulluri
Joined 2021
Ms. Sujana Pulluri
Pre-Kindergarten 1 Teacher

Sujana joined Primrose in October 2021 and brings a rich educational background with a bachelor’s degree in commerce and a bachelor’s degree in law from Kakatiya University, India. She has been teaching Pre-K at Primrose for four years and is passionate about creating a nurturing and engaging learning environment. Sujana’s favorite Primrose puppet is Benjamin the Bear, which symbolizes generosity—an important value she instills in her students.

Outside the classroom, Sujana enjoys spending quality time with her family. She is married and a proud mother of two sons. She also loves getting creative with crafts, especially when these activities help children connect with the curriculum in fun and meaningful ways.

Sujana values the culture at Primrose for fostering both personal and professional growth. She appreciates the supportive environment and resources that empower her to be an effective teacher. When she first started, Sujana was the only Asian teacher and initially felt uncertain, but she quickly found Primrose to be a welcoming second family. She is grateful for the amazing staff, supportive management, and the strong community they have built with children and their families.

Ms. Cori Fox
Joined 2022
Ms. Cori Fox
Prekindergarten 2/ Senior Teacher

Cori joined Primrose in October 2022 and holds a High School Diploma. She grew up in Milford and continues to live there, where she is a proud mother to a fun-loving 4-year-old boy. Cori enjoys discovering outdoor activities that keep her and her son active and engaged.

Cori loves the Primrose curriculum for its ability to captivate children’s attention and foster learning. She particularly enjoys when her son shares new things he has learned at school, highlighting the curriculum’s impact beyond the classroom.

What Cori values most about working at Primrose are the meaningful connections and friendships she has built with staff and families. She describes the environment as a true community, making her role especially rewarding.

Ms, Caitlyn Russell
Joined 2025
Ms, Caitlyn Russell
Prekindergarten 2 Teacher

 

Ms. Caitlyn joined Primrose with seven years of experience working with young children and brings a strong passion for creating a healthy, caring learning environment. She enjoys supporting children as they grow, learn, and develop confidence, while celebrating each child’s unique personality.

Ms. Caitlyn’s favorite Primrose friend is Billy the Duck, which she enjoys using to help children feel comfortable and engaged in the classroom. Her favorite children’s book is The Very Hungry Caterpillar, a story she loves sharing with her students.

Outside of the classroom, Ms. Caitlyn is a proud mom of two energetic boys. She enjoys spending time outdoors with her family, exploring different parks, and visiting farms in the fall to enjoy apple cider together. Thanksgiving is her favorite holiday, as it’s a special time to gather with loved ones.

Ms. Caitlyn values Primrose for its warm, family-centered environment and enjoys partnering with families to help children learn, grow, and discover the world around them.

Ms. Kari Williams
Joined 2009
Ms. Kari Williams
Kindergarten

Kari joined Primrose in September 2009 and holds a Bachelor of Arts degree in Early Childhood Education. She brings years of experience and a passion for nurturing young learners. Kari’s favorite Primrose puppet is Billy the Duck, which she enjoys using to connect with children in creative and engaging ways.

Outside of work, Kari loves spending time with her family and traveling to Backstreet Boys concerts whenever she can. She has a fondness for the color purple, Care Bears, and whimsical gnomes, which reflect her playful and warm personality.

Kari values Primrose for its warm, welcoming family atmosphere that makes the school feel like home. She loves working closely with families to help children develop a lifelong love of learning and finds great joy in being part of each child’s educational journey.

Ms. Teresa Heinlein
Joined 2018
Ms. Teresa Heinlein
Support Teacher

With over 35 years of experience in early childhood education, Teresa brings a wealth of knowledge and passion to the Primrose team. Since joining in 2018, she has drawn on her experience in every classroom to support children’s growth and learning across all age groups. A high school graduate and lifelong educator, she is especially proud of the strong, lasting relationships she has built with families over the years.

Outside of the classroom, Teresa enjoys fishing, camping, and cheering on the Cincinnati Bengals. She is a proud mother and grandmother, and her three grandchildren keep her active and smiling. Her favorite Primrose puppet is Mia the Mouse—quiet and small, just like her.

What she values most about Primrose is the supportive team she works with each day. The friendships she’s formed with coworkers and families alike are what make her role so meaningful and rewarding.

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© 2026 Primrose School Franchising SPE, LLC. All Rights Reserved.

This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. We will not offer you a franchise unless and until we have complied with applicable registration and disclosure requirements in your jurisdiction. Contact Primrose School Franchising SPE, LLC, 3200 Windy Hill Road SE, Suite 1200E, Atlanta, GA 30339, to request a copy of our FDD.

*Study was conducted on a representative sample of Primrose Pre-Kindergarten students across twelve Primrose schools in nine states in the Spring of 2024. The Bracken School Readiness Assessment 4th Edition assesses children’s school readiness in terms of their understanding of concepts that are strongly related to early childhood cognitive and language development as well as early academic achievement.

**Based upon recent assessments of approximately 3,900 Primrose students aged 4 screened using the Ages & Stages Questionnaires®, Third Edition during the 2024-2025 school year. Ages & Stages Questionnaires® and ASQ® are registered trademarks of Paul H Brookes Publishing Co, Inc.